Bookingconditions
Bookingconditions
Bookingconditions
Our General travel conditions apply to all agreements regarding accommodation and/or transport that are concluded with Gustocamp and from an intergral part of the travel contract. We advise you to read these conditions carefully in advance. Both you and Gustocamp will find your mutual rights and obligations whitin these terms.
A contract between you and Gustocamp is formed once:
a) you agree to the General Travel Conditions of Gustocamp.
b) you enter your personal details in order to make a reservation you complete the reservation by clicking the "Book" button on the website,
or when you confirm the booking by telephone or email.
From the moment the reservation is confirmed, a binding contract exists for you and all members of your party, including minors. it is your responsibility to ensure that all participants are aware of and agree to these conditions and the obligations arising from them. The contract remains valid from the moment it is created until the last member of your party has completed their holiday.
Gustocamp also sells its accommodations and holidays through authorised sales agents in various European countries. These agents are carefully assessed and screened beforehand and comply with local legislation through their own booking conditions.
Making your booking
You can make your reservation by telephone or via the internet. A reservation is binding both you and Gustocamp, unless Gustocamp determines that the booking cannot be accepted. Every booking is confirmed by Gustocamp with an invoice/booking confirmation.Please check this confirmation immediately upon receipt. If you have not received the confirmation within 5 days after making your reservation, or if any details are incorrect, you must contact Gustocamp immediately, as changes may not be possible at a later stage.
Right of withdrawal
Gustocamp would like to point out that all reservations you make are legally final. A right of withdrawal (the so-called cooling-off period) does not apply to travel agreements such as those offered by Gustocamp.
Arrival and departure documents
Once the full travel sum has been paid, you will receive the following documents by e-mail:
The booking voucher
Directions to the campsite
If you have not received the voucher at least 3 days before your departure, you must contact Gustocamp immediately. Without the voucher, it is not possible to enter the campsite or access the accommodation.
Arrivals and departures
The minimal period of stay is 3 to 5 nights in the low season and 7 nights in high season (as indicated in the booking calendar). Arrival and departure times are between 16:00 and 19:00, and between 07:00 and 10:00 respectively.
It is often ideal to drive overnight to avoid traffic and waiting times. Arriving at the campsite before the check-in time? You may already use the campsite facilities (from 10:00 AM onwards, although they may be closed during lunchtime), but you cannot yet access your accommodation. You can only report to the on-site staff to check in from 16:00 onwards. Accommodations must first be inspected and cleaned by our staff. In case of delays and expected late arrival, the client is required to notify the sales office (during office hours) and/or the on-site manager (telephone number can be found in the travel documents) directly by phone. If this is not done, the accommodation will remain reserved for maximum of 24 hours.
At some campsites, it is not permitted to leave the campsite between 23:00 and 07:00. Please check the campsite rules upon arrvial.
Main booker
The main booker must be at least 18 years old at the time of booking. He/she is jointly and serverally liable for all accompanying travellers listed in the booking, including minors. All correspondence will be sent to the email address (or postal address, if necessary) of the main booker. Some campsites do not accept bookings from groups consisting solely of young travellers. For this reason, Gustocamp reserves the right to refuse such reservations.
Number of persons
The accommodation may only be occupied by the persons listed on the booking form. The number of occupants (including children and babies) must never exceed the maximum number of persons allowed, as stated on our website. Exceeding this limit may result in the accommodation manager refusing access, without any right to compensation.
It is not permitted to change guests during the holiday period ("subsitution") without prior approval from the accommodation manager. It is also not allowed to receive visitors or let them overnight without the explicit permission of the manager or campsite.
Early booking
Would you like to book your holiday for next year already? No problem. Please contact us by phone +44 (0)1706438006 or by email info@gustocamp.co.uk.
Early bookings can be cancelled free of charge until December 31 of the booking year. The deposit is 10% of the total amount; the remaining balance must be paid no later than 6 weeks before arrival. Please note: early bookings made directly at the campsite or within two weeks after returning home do not guarantee that the requested accommodation is definitively reserved. Only once you receive a written confirmation with a reservation number from Gustocamp is the booking final.
Prices and conditions for early bookings may be adjusted during the season.
Payment
All prices are listed per accommodation per week, unless stated otherwise. Any additional or extra costs are always shown separately and are not included in the rental price. These extra costs must be paid for the entire duration of the stay. For special offers (such as free nights or a free week), the cheapest nights/weeks will always be calculated as the free ones. Combining multiple discounts is not possible. In case of late arrival or early departure, the full price of the booked period remains payable and is non-refundable. A €29,00 reservation fee is mandatory per booking. At the time of booking (up to a maximum of one week after), you may choose to take out cancellation insurance. Gustocamp reserves the to adjust prices or correct any errors in plublished prices. The price of your stay is confirmed at the time of booking, and you are responsible for checking the accurancy of this information.
Additional Costs
These include the mandatory reservation fee and, where applicable, any required contributions for certain countries. These costs must be paid directly to Gustocamp during the booking process.
Costs payable on site
These are comulsory costs that must be paid directly to the campsite reception or accommodation manager, such as tourist tax (applicable in countries such as Austria and Italy; amount varies per region and sometimes per age group). Optional items booked for use on site (e.g. baby bed, linen, pets)
Information on extra and optional costs can be found per accommodation on the website and will also be listed on your invoice. some campsites apply a surcharge for the 6th and 7th person.
Extra's
Electricity, gas and water are included (including air conditioning and heating, if applicable; these cannot be left on all day when you are not present. You can only use the air conditioning or heating whenb you are in the accommodation).
Linen: you must bring your own bed linen and towels or rent them.
Linen and towel hire must be requested when booking or at least two weeks before arrival. Must be paid for in advance when booking.
Cot, high chair or baby bath available for hire. Must be paid for in advance when booking.
Final cleaning: The accommodation must be left clean and tidy at all times (as found). Final cleaning is compulsory at all campsites. This must be paid for either at the time of booking or on site.
Damage insurance: For €2,00 per day you can insure yourself against damage (provided it is not intentional). Only for small items, maximum insured amount €50,00
Tourist tax: In Austria and Italy, Tourist tax must be paid at the campsite reception (sometimes to our staff on site). Costs vary by area (and sometimes by age).
Extra's available to book (not available at all campsites):
Double bed linen set (double sheet, 2 duvet cover, 2 pillowcases and 2 towels) €27,00 per set
Single bed linen set (single bed sheet, duvet cover, pillowcase and one towel) €19,00 per set
Towel -€3,00 each (100x60)
Towel set -€9,00 per set (2 pieces 100x150)
Beach towel -€9,00 per piece (75x140)
Parasol with beach peg €2,00 per day (must be rented on site)
Fan €2,00 per day
Damage insurance €2,00 per day (to be taken out on site) only for small items, maximum coverage €50,00
Rumble truck €4,00 per day (must be rented on site)
Buggy €3,00 per day (must be rented on site, subject to availability)
Deposit and mandatory cleaning
Upon arrival a deposit of €100,00 for mobile homes and Premium safari tents or €50,00 for Gusto safari tents will be reserved via a SEPA form. If damage is found or the accommodation is not left clean, we may deduct the damage or cleaning costs from the deposit. A maximum of €100,00 can be claimed by us within one week of departure via the SEPA form. The amount will then be automatically debited from your account. You will be notified of this.
Mandatory final cleaning applies to all campsites.
€60,- for the Sunset Deluxe, Solare Deluxe, Sunset Superior mobile homes and Premium safari tent.
€70,- for the Superior Deluxe, Superior Deluxe Village, Lounge Deluxe, Lounge Deluxe XL, Gran' Lounge Deluxe XL, Gran' Lounge Deluxe and Gusto Baby mobile homes.
The costs for the final cleaning must be paid either at the time of booking or on site.
For the Gusto safari tent and Gusto XL safari tent, you must leave the accommodation clean. If desired you can have the safari tent cleaned for a fee. You can arrange this with the managers on site.
If you wish to depart between 19:00 in the evening and 07:00 in the morning, you will be charged a mandatory cleaning fee. This rule applies to all campsites.
Payments
The invoice shows the total rental amount, which is divided into a deposit and a final payment (in some cases, a third payment term may apply). Upon receiving the booking confirmation (invoice), you must pay 20% of the rental amount, the reservation fee, and any cancellation insurance within two weeks. The remaining balance must be paid no later than 6 weeks prior to the confirmed arrival date.
If the booking is made within 6 weeks before the start of the rental period, the full amount must be paid in one instalment. Once full payment has been received, the voucher and travel documents will be sent to you immediately (by email unless otherwise agreed). Please note that if the agreed payment deadlines are not met, Gustocamp reserves the right to cancel the reservation and hold the client liable for any costs incurred. It is not possible to offset outstanding payment terms with any other payments due to Gustocamp. Gustocamp reserves the right to transfer the claim to a bailiff or debt collection agency. All judicial and extrajudicial costs, as well as interest, will be charged to the main booker.
Offers
Special offers cannot be combined with offers, unless otherwise stated. When Gustocamp offers discounts, for example 7 nights for the price of 5 nights, the free nights are always the cheapest, according to the prices published at the time of booking.
Cancellation policy
These cancellation conditions apply to self-drive holidays for accommodations such as bungalows, appartments, mobile homes, tents, and holiday homes. Cancellations must be submitted in writing (by email or letter) to the office where the booking and payment were made. This must be done by the main booker.
Cancellation by the traveller (in accordance with general travel sales conditions)
If the traveller cancels the travel agreement, the following charges apply in addition to the reservation fee:
a. Up to 42 days before the arrival date: 20% of the total travel sum
b. From the 42nd day (inclusive) to the 28th day before arrival date: 60% of the total travel sum
c. From the 28th day (inclusive) to the day before arrival: 100% of the total travel sum
d. On the day of arrival or in case of a no-show: 100% of the total travel sum.
In the event of a no-show (not arriving on the booked arrival date), the right to the stay is forfeited, and the holiday will be cancelled without any rights to a refund.
Cancellation by Gustocamp
In the event of unforeseen circumstances, Gustocamp may cancel the reservation. Unforeseen circumstances include, among other things, the accommodation being in such a condition that it is no longer suitable for rental (e.g. flooding, forest fire). This also applies if the booking cannot take place due to, for example, the sudden sale of the accommodation by the accommodation manager or a double booking, etc. Gustocamp will inform you of this immediately, stating the reason, by telephone or in writing.
In this case, Gustocamp will offer you equivalent or superior accommodation at the same price, Gustocamp will assess the equivalence or superiority of the alternative accommodation on the basis of the location, the category of the accommodation, the facilities and any preferences specified at the time of booking.
If Gustocamp does not offer you a suitable alternative or if you do not agree with the alternative offered, Gustocamp will refund the travel sum already paid in full or in part. Gustocamp cannot be held liable for any services booked by you (e.g. flight tickets, car rental, boat crossing, coach travel, etc.).
Force majeure
If the execution of the reservation cannot take place due to force majeure that could not have been foreseen at the time of booking, Gustocamp is not liable and the costumer is not entitled to compensation.
Force majeure includes events such as war, unrest, riots, revolution, terrorism, strikes, nuclear incidents, fire or natural disasters.
Cancellation Insurance
If you have taken out a cancellation insurance policy via Gustocamp, you are insured with Allianz Global Assistence. This insurance applies solely to the accommodation booked. For the exact policy conditions, please contact Gustocamp by phone or email. For any cancellation where required by the insurance terms, an official supporting document must be provided (for example from a doctor, lawyer, or landlord).
Please note: Gustocamp offers only cancellation insurance, not travel insurance.
Preferences and Requests
Special requests (preferences) regarding the accommodation, such as location, placement next to another family, or other preferences must be communicated at the time of booking. Gustocamp will forward these requests to the onsite representatives; however their fulfilment can never be guaranteed. If a request is so important that the holiday cannot take place if it is not fulfilled (for example, for medical reasons), this is considered an essential requirement. You must clearly and explicitly state such as an essential requirement in writing when making the reservation. If it becomes clear beforehand that an essential requirement cannot be met, no reservation will be concluded. Any verbal agreements or promises not confirmed in writing by Gustocamp on the booking confirmation are invalid.
Medical conditions or disabilities
If you or any of your party has a medical condition or disability that may affect the holiday or the suitability of the accommodation, you must inform Gustocamp before confriming the booking. In all cases, full details must be provided in writing at the time of reservation. If Gustocamp reasonably believes that the chosen accommodation cannot properly meet the specific needs of the person concerned, Gustocamp reserves the right to decline the reservation or cancel it if such information becomes known only at a later stage.
Subsitution/replacement of a traveller
If you or a member of your travelling party is unable to travel, it is possible to have another person take the vacant place. If an additional traveller is added, extra costs may apply. A subsitution must be submitted in writing and can be requested up to 7 days before departure. After the departure date, it is not longer possible to add or replace participants.
Changes
Changes to the travel period, accommodation type, or campsite are possible in consulation with gustocamp, provided that the requested change is possible in consultation with Gustocamp, provided that the requested change is still feasible for changes, Gustocamp charges €25,00 per reservation, plus any additional costs resulting from the modification. All changes must be submitted in writing by the main booker.
Transfer of the reservation
If the reservation is fully transferred to another family, Gustocamp can adjust the booking, provided that the accommodation allows such a transfer. A transfer of the reservation incurs €25,00 change costs. Both the current main booker and the new main booker must submit the transfer in writing to Gustocamp.
Information
Campsite Facilities
In the campsite information, we indicate which facilities are available on the campsite, including any applicable costs. These costs must be paid on site. Please note: the fact that no costs are listed for certain facilities does not automatically mean they are free of charge. This applies, for example, to use of tennis courts, telephones, childcare, discos, and other services. The listing of facilities does not guarantee that these facilities are always open or available. Espacially outside the high season, it may occur that certain amenities are not yet open or have already closed (e.g., swimming pool, supermarket, animation programme, restaurants). Gustocamp has no influence on this, but we aim to inform you as accurately as possible. This also applies to facilities in the surrounding area, such as supermarkets, swimming pools, attractions, and sports facilities. Gustocamp processes all known information, including opening periods and availability, with great care. However, we cannot responsible for any changes made by the campsite. Any known changes will be passed on to our booking offices and published on our website.
Travel documents
Guests are responsible for ensuring they have all required travel documents before departure and during their stay. Carrying a valid identity document is mandatory. We strongly advise checking all travel documents in advance to avoid problems.
Pets
Pets are not permitted on most campsites and in all Gustocamp mobile homes. If pets are allowed on a specific campsite, you must indicate this at the time of booking. Any fees for the stay of a pet must be paid directly to the campsite. Please be aware that various European countries have specific laws and regulations for travelling with and keeping pets on location. You must inform yourself of all applicable requirements, such as vaccinations, documentation, and rules regarding breeds or muzzles. Gustocamp cannot be held responsible for any issues that may arise as a result of these regulations. In many public buildings, restaurants, beaches, and campsite swimming pool areas, pets are not allowed.
Pet rules
Pets are only allowed on campsite that explicitly permit them
Pets must always be registered in advance.
Any pet-related fees must be paid directly to the campsite.
Pets are only permitted in Gustocamp safari tents at a limited number of campsites.
Pets are not allowed in the sleeping cabins.
Kitchen inventory, blankets, and other equipment are not intended for pets.
Pets must be kept on a leash at all times outside the accommodation.
Dogs that cause noise disturbance may not be left alone at the accommodation.
Guests must bring their own pet bed or crate.
A mandatory final cleaning fee applies when staying with pets (amount depends on the campsite).
Campsite rules
Both Gustocamp and guests must comply with the rules and regulations established by the campsite. These may include rules regarding: access to the campsite, use of the swimming pool, ecological regulations (e.g., waste seperation, use of air conditioning) use of campsite facilities and amenities. A copy of the campsite rules can be provided upon request.
Wheelchair users and guests with reduced mobility
We kindly request wheelchair users and guests with reduced mobility to provide us with detailed information regarding the nature and of their disability. Only with this information can we determine whether the chosen holiday accommodation is suitable and/or can be recommended. Without these details, we cannot accept responsibility for any possible unsuitability of the accommodation or campsite.
Boats
In principle, you may bring your boat to your holiday destination, provided that meets all local safety regulations and legal requirements. You are responsible for ensuring that you possess all the required documents, and we strongly advise verifying this before departure. You are also responsible for checking in advance whether your boat is permitted on the waters where you intend to sail. Gustocamp cannot be held liable if a brought boat is not allowed. Items such as buoys must be rented directly from the campsite in advance, if available. Gustocamp cannot guarantee buoy availability and cannot be held responsible for any related issues. Please note: on some campsites it is not possible or permitted to park your boat next to or near your accommodation. Parking of any vehicles, including cars, boats, bicycles etc., is always at your own risk.
Construction work, noise disturbance and environmental issues
It may occasionally occur that unexpected construction work takes place near an accommodation. Gustocamp cannot accept responsibility for this. The same applies to noise caused by neighbours, church bells or agricultural machinery. We also cannot protect you from environmental issues in the region, such as polluted seawater. We advise you to follow any relevant media reports on such matters.
Complaints
If you notice any faults or shortcomings upon arrival, you must report them immediately to the Gustocamp respresentative onsite or to the responsible person at the campsite. Prompt reporting can often prevent inconvenience or further complaints. If the issue cannot be resolved directly by the onsite representative, you must contact the Gustocamp office immediately by telephone (Mon-Fri 09:00-17:00). Only then can we give the complaint our full attention and resolve it as quickly as possible. Complaints that are not reported onsite, or that have not been handled by telephone or in writing by one of our employees, will not be accepted afterwards. Your complaint must be submitted to Gustocamp in writing and proper justification within one month after the end of the rental period. complaints submitted after this period will not be accepted.
Please send your complaint to:
Gustocamp
Saturnusstraat 60
2516 AH Den Haag
The Netherlands
Or by email to info@gustocamp.co.uk.
If you leave the accommodation early on your own initiative and without prior consulation with Gustocamp, any right to compensation lapses. Gustocamp cannot be held liable for transportation or accommodation costs to or from your holiday accommodation.
Liability
Gustocamp will make every reasonable effort to provide your accommodation with care and professionalism. However, Gustocamp is not liable for (including but not limited to) death, personal injury illness, loss, theft (including money), damage to property, or any other expenses, costs or claims of any kind, regardless of the cause. Use of all facilities and services at the holiday destination is entirely at your own risk. During your stay, you are liable for any damage caused to the accommodation, its furnishings, and all items belonging to it, insofar as such damage is caused by you and/or your travel companions. All campsite regulations must be strictly followed by all members of your party. Travel companions include all individuals who are part of the travel group or are otherwise considered part of the renter's household.
It is therefore very important that you have valid third-party liability insurance and travel insurance that cover you abroad. If any damage is not settled directly with the campsite manager or accommodation provider, Gustocamp is entitled to hold the main booker liable for all damages suffered or to be suffered. All related costs are fully payable by the main booker listed on the booking confirmation, The person making the booking on behalf of other travelers is jointly and severally liable for all persons they register. Minors are not permitted to make reservations independently.
Vehicles (including cars bicycles, boats and similar items) are always parked at your own risk.
Obivious errors or mistakes on our website(s) are not binding for Gustocamp
Gustocamp is not responsible for the accuracy of brochures, photographs, or other materials provided and/or created by third parties.
Photos and illustrations on our website or in other promotional materials are intended solely to give a realistic impression of the accommodation, campsite and/or surroundings. Although carefully selected, the specific accommodation you booked may not be exactly represented in any image.
All descriptioms, prices and holiday periods published on our websites replace and cancel all previously published information.
Liability of suppliers
Many services that form part of your holiday are provided by independent suppliers. These suppliers provide their services in accordance with their own terms and conditions, which may limit or exclude liability, often based on applicable international conventions.
Gustocamp on-site representation
All our campsites have Gustocamp staff present. They will welcome you, guide you yo your booked accommodation, and check the accommodation at the end of your stay. During reception hours, you can contact them for questions or practical matters. In case of emergencies, they can be reached via an emergancy number. Our staff members speak English and are generally 55+.
At a few campsites (the exeptions indicated by Gustocamp) we work closely with the campsite itself. At these locations, you will be welcomed by campsite staff. You can also contact them with any questions, problems, or comments.
Practical tips
Many campsites are situated in beautiful natural surroundings. It is therefore possible that you may occasionally encounter field mice, flies, mosquitoes or other small animals. Nuisance can often be reduced by storing food carefully and keeping doors and windows closed when the lights are on. Insect repellents and similar products are usually available in local shops. Mosquitoes and insects are espacially common near water.
In many swimming pools, wearing a swimming cap is mandatory, and swim shorts are not always permitted. A firts aid station mentioned in the campsite description usually means that a basic first aid kit is available. Parking of cars, bicycles, boats, and any other vihicles is always at your own risk. If you expect to arrive late in the evening, shops may already be closed. It is therefore advisable to bring some groceries with you.
Children's supervision & parental responsibility
You are responsible for supervising all members of your party under the age of 18. Children and babies must be supervised at all times. This is especially important in playgrounds, swimming pools, near lakes and waterways, around roads, and while cycling.
Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all required travel documents before departure, including a valid passport or ID and where applicable visas or medical documentation. All costs for obtaining these documents are at your own expense. Travellers who do not hold Dutch nationality must check requirements with the embassy or consulate of the country (or countries) they are travelling to or through.
Data Protection and your Privacy
To process your booking and to ensure that your travel arrangements run smoothly we need to collect certain information from you. These details include, where applicable, name, address and age of party members, credit/debit card or other payment details, special requirements relating to disability or medical conditions and dietary/religious needs which may affect your arrangements.
We take full responsibility for ensuring the security of these details. In making your booking you consent to the appropriate information being passed on to the relevant organizations.
Information may also be provided to security or credit checking companies, public authorities (such as customs/immigration) if required by them by law.
Our General travel conditions apply to all agreements regarding accommodation and/or transport that are concluded with Gustocamp and from an intergral part of the travel contract. We advise you to read these conditions carefully in advance. Both you and Gustocamp will find your mutual rights and obligations whitin these terms.
A contract between you and Gustocamp is formed once:
a) you agree to the General Travel Conditions of Gustocamp.
b) you enter your personal details in order to make a reservation you complete the reservation by clicking the "Book" button on the website,
or when you confirm the booking by telephone or email.
From the moment the reservation is confirmed, a binding contract exists for you and all members of your party, including minors. it is your responsibility to ensure that all participants are aware of and agree to these conditions and the obligations arising from them. The contract remains valid from the moment it is created until the last member of your party has completed their holiday.
Gustocamp also sells its accommodations and holidays through authorised sales agents in various European countries. These agents are carefully assessed and screened beforehand and comply with local legislation through their own booking conditions.
Making your booking
You can make your reservation by telephone or via the internet. A reservation is binding both you and Gustocamp, unless Gustocamp determines that the booking cannot be accepted. Every booking is confirmed by Gustocamp with an invoice/booking confirmation.Please check this confirmation immediately upon receipt. If you have not received the confirmation within 5 days after making your reservation, or if any details are incorrect, you must contact Gustocamp immediately, as changes may not be possible at a later stage.
Right of withdrawal
Gustocamp would like to point out that all reservations you make are legally final. A right of withdrawal (the so-called cooling-off period) does not apply to travel agreements such as those offered by Gustocamp.
Arrival and departure documents
Once the full travel sum has been paid, you will receive the following documents by e-mail:
The booking voucher
Directions to the campsite
If you have not received the voucher at least 3 days before your departure, you must contact Gustocamp immediately. Without the voucher, it is not possible to enter the campsite or access the accommodation.
Arrivals and departures
The minimal period of stay is 3 to 5 nights in the low season and 7 nights in high season (as indicated in the booking calendar). Arrival and departure times are between 16:00 and 19:00, and between 07:00 and 10:00 respectively.
It is often ideal to drive overnight to avoid traffic and waiting times. Arriving at the campsite before the check-in time? You may already use the campsite facilities (from 10:00 AM onwards, although they may be closed during lunchtime), but you cannot yet access your accommodation. You can only report to the on-site staff to check in from 16:00 onwards. Accommodations must first be inspected and cleaned by our staff. In case of delays and expected late arrival, the client is required to notify the sales office (during office hours) and/or the on-site manager (telephone number can be found in the travel documents) directly by phone. If this is not done, the accommodation will remain reserved for maximum of 24 hours.
At some campsites, it is not permitted to leave the campsite between 23:00 and 07:00. Please check the campsite rules upon arrvial.
Main booker
The main booker must be at least 18 years old at the time of booking. He/she is jointly and serverally liable for all accompanying travellers listed in the booking, including minors. All correspondence will be sent to the email address (or postal address, if necessary) of the main booker. Some campsites do not accept bookings from groups consisting solely of young travellers. For this reason, Gustocamp reserves the right to refuse such reservations.
Number of persons
The accommodation may only be occupied by the persons listed on the booking form. The number of occupants (including children and babies) must never exceed the maximum number of persons allowed, as stated on our website. Exceeding this limit may result in the accommodation manager refusing access, without any right to compensation.
It is not permitted to change guests during the holiday period ("subsitution") without prior approval from the accommodation manager. It is also not allowed to receive visitors or let them overnight without the explicit permission of the manager or campsite.
Early booking
Would you like to book your holiday for next year already? No problem. Please contact us by phone +44 (0)1706438006 or by email info@gustocamp.co.uk.
Early bookings can be cancelled free of charge until December 31 of the booking year. The deposit is 10% of the total amount; the remaining balance must be paid no later than 6 weeks before arrival. Please note: early bookings made directly at the campsite or within two weeks after returning home do not guarantee that the requested accommodation is definitively reserved. Only once you receive a written confirmation with a reservation number from Gustocamp is the booking final.
Prices and conditions for early bookings may be adjusted during the season.
Payment
All prices are listed per accommodation per week, unless stated otherwise. Any additional or extra costs are always shown separately and are not included in the rental price. These extra costs must be paid for the entire duration of the stay. For special offers (such as free nights or a free week), the cheapest nights/weeks will always be calculated as the free ones. Combining multiple discounts is not possible. In case of late arrival or early departure, the full price of the booked period remains payable and is non-refundable. A €29,00 reservation fee is mandatory per booking. At the time of booking (up to a maximum of one week after), you may choose to take out cancellation insurance. Gustocamp reserves the to adjust prices or correct any errors in plublished prices. The price of your stay is confirmed at the time of booking, and you are responsible for checking the accurancy of this information.
Additional Costs
These include the mandatory reservation fee and, where applicable, any required contributions for certain countries. These costs must be paid directly to Gustocamp during the booking process.
Costs payable on site
These are comulsory costs that must be paid directly to the campsite reception or accommodation manager, such as tourist tax (applicable in countries such as Austria and Italy; amount varies per region and sometimes per age group). Optional items booked for use on site (e.g. baby bed, linen, pets)
Information on extra and optional costs can be found per accommodation on the website and will also be listed on your invoice. some campsites apply a surcharge for the 6th and 7th person.
Extra's
Electricity, gas and water are included (including air conditioning and heating, if applicable; these cannot be left on all day when you are not present. You can only use the air conditioning or heating whenb you are in the accommodation).
Linen: you must bring your own bed linen and towels or rent them.
Linen and towel hire must be requested when booking or at least two weeks before arrival. Must be paid for in advance when booking.
Cot, high chair or baby bath available for hire. Must be paid for in advance when booking.
Final cleaning: The accommodation must be left clean and tidy at all times (as found). Final cleaning is compulsory at all campsites. This must be paid for either at the time of booking or on site.
Damage insurance: For €2,00 per day you can insure yourself against damage (provided it is not intentional). Only for small items, maximum insured amount €50,00
Tourist tax: In Austria and Italy, Tourist tax must be paid at the campsite reception (sometimes to our staff on site). Costs vary by area (and sometimes by age).
Extra's available to book (not available at all campsites):
Double bed linen set (double sheet, 2 duvet cover, 2 pillowcases and 2 towels) €27,00 per set
Single bed linen set (single bed sheet, duvet cover, pillowcase and one towel) €19,00 per set
Towel -€3,00 each (100x60)
Towel set -€9,00 per set (2 pieces 100x150)
Beach towel -€9,00 per piece (75x140)
Parasol with beach peg €2,00 per day (must be rented on site)
Fan €2,00 per day
Damage insurance €2,00 per day (to be taken out on site) only for small items, maximum coverage €50,00
Rumble truck €4,00 per day (must be rented on site)
Buggy €3,00 per day (must be rented on site, subject to availability)
Deposit and mandatory cleaning
Upon arrival a deposit of €100,00 for mobile homes and Premium safari tents or €50,00 for Gusto safari tents will be reserved via a SEPA form. If damage is found or the accommodation is not left clean, we may deduct the damage or cleaning costs from the deposit. A maximum of €100,00 can be claimed by us within one week of departure via the SEPA form. The amount will then be automatically debited from your account. You will be notified of this.
Mandatory final cleaning applies to all campsites.
€60,- for the Sunset Deluxe, Solare Deluxe, Sunset Superior mobile homes and Premium safari tent.
€70,- for the Superior Deluxe, Superior Deluxe Village, Lounge Deluxe, Lounge Deluxe XL, Gran' Lounge Deluxe XL, Gran' Lounge Deluxe and Gusto Baby mobile homes.
The costs for the final cleaning must be paid either at the time of booking or on site.
For the Gusto safari tent and Gusto XL safari tent, you must leave the accommodation clean. If desired you can have the safari tent cleaned for a fee. You can arrange this with the managers on site.
If you wish to depart between 19:00 in the evening and 07:00 in the morning, you will be charged a mandatory cleaning fee. This rule applies to all campsites.
Payments
The invoice shows the total rental amount, which is divided into a deposit and a final payment (in some cases, a third payment term may apply). Upon receiving the booking confirmation (invoice), you must pay 20% of the rental amount, the reservation fee, and any cancellation insurance within two weeks. The remaining balance must be paid no later than 6 weeks prior to the confirmed arrival date.
If the booking is made within 6 weeks before the start of the rental period, the full amount must be paid in one instalment. Once full payment has been received, the voucher and travel documents will be sent to you immediately (by email unless otherwise agreed). Please note that if the agreed payment deadlines are not met, Gustocamp reserves the right to cancel the reservation and hold the client liable for any costs incurred. It is not possible to offset outstanding payment terms with any other payments due to Gustocamp. Gustocamp reserves the right to transfer the claim to a bailiff or debt collection agency. All judicial and extrajudicial costs, as well as interest, will be charged to the main booker.
Offers
Special offers cannot be combined with offers, unless otherwise stated. When Gustocamp offers discounts, for example 7 nights for the price of 5 nights, the free nights are always the cheapest, according to the prices published at the time of booking.
Cancellation policy
These cancellation conditions apply to self-drive holidays for accommodations such as bungalows, appartments, mobile homes, tents, and holiday homes. Cancellations must be submitted in writing (by email or letter) to the office where the booking and payment were made. This must be done by the main booker.
Cancellation by the traveller (in accordance with general travel sales conditions)
If the traveller cancels the travel agreement, the following charges apply in addition to the reservation fee:
a. Up to 42 days before the arrival date: 20% of the total travel sum
b. From the 42nd day (inclusive) to the 28th day before arrival date: 60% of the total travel sum
c. From the 28th day (inclusive) to the day before arrival: 100% of the total travel sum
d. On the day of arrival or in case of a no-show: 100% of the total travel sum.
In the event of a no-show (not arriving on the booked arrival date), the right to the stay is forfeited, and the holiday will be cancelled without any rights to a refund.
Cancellation by Gustocamp
In the event of unforeseen circumstances, Gustocamp may cancel the reservation. Unforeseen circumstances include, among other things, the accommodation being in such a condition that it is no longer suitable for rental (e.g. flooding, forest fire). This also applies if the booking cannot take place due to, for example, the sudden sale of the accommodation by the accommodation manager or a double booking, etc. Gustocamp will inform you of this immediately, stating the reason, by telephone or in writing.
In this case, Gustocamp will offer you equivalent or superior accommodation at the same price, Gustocamp will assess the equivalence or superiority of the alternative accommodation on the basis of the location, the category of the accommodation, the facilities and any preferences specified at the time of booking.
If Gustocamp does not offer you a suitable alternative or if you do not agree with the alternative offered, Gustocamp will refund the travel sum already paid in full or in part. Gustocamp cannot be held liable for any services booked by you (e.g. flight tickets, car rental, boat crossing, coach travel, etc.).
Force majeure
If the execution of the reservation cannot take place due to force majeure that could not have been foreseen at the time of booking, Gustocamp is not liable and the costumer is not entitled to compensation.
Force majeure includes events such as war, unrest, riots, revolution, terrorism, strikes, nuclear incidents, fire or natural disasters.
Cancellation Insurance
If you have taken out a cancellation insurance policy via Gustocamp, you are insured with Allianz Global Assistence. This insurance applies solely to the accommodation booked. For the exact policy conditions, please contact Gustocamp by phone or email. For any cancellation where required by the insurance terms, an official supporting document must be provided (for example from a doctor, lawyer, or landlord).
Please note: Gustocamp offers only cancellation insurance, not travel insurance.
Preferences and Requests
Special requests (preferences) regarding the accommodation, such as location, placement next to another family, or other preferences must be communicated at the time of booking. Gustocamp will forward these requests to the onsite representatives; however their fulfilment can never be guaranteed. If a request is so important that the holiday cannot take place if it is not fulfilled (for example, for medical reasons), this is considered an essential requirement. You must clearly and explicitly state such as an essential requirement in writing when making the reservation. If it becomes clear beforehand that an essential requirement cannot be met, no reservation will be concluded. Any verbal agreements or promises not confirmed in writing by Gustocamp on the booking confirmation are invalid.
Medical conditions or disabilities
If you or any of your party has a medical condition or disability that may affect the holiday or the suitability of the accommodation, you must inform Gustocamp before confriming the booking. In all cases, full details must be provided in writing at the time of reservation. If Gustocamp reasonably believes that the chosen accommodation cannot properly meet the specific needs of the person concerned, Gustocamp reserves the right to decline the reservation or cancel it if such information becomes known only at a later stage.
Subsitution/replacement of a traveller
If you or a member of your travelling party is unable to travel, it is possible to have another person take the vacant place. If an additional traveller is added, extra costs may apply. A subsitution must be submitted in writing and can be requested up to 7 days before departure. After the departure date, it is not longer possible to add or replace participants.
Changes
Changes to the travel period, accommodation type, or campsite are possible in consulation with gustocamp, provided that the requested change is possible in consultation with Gustocamp, provided that the requested change is still feasible for changes, Gustocamp charges €25,00 per reservation, plus any additional costs resulting from the modification. All changes must be submitted in writing by the main booker.
Transfer of the reservation
If the reservation is fully transferred to another family, Gustocamp can adjust the booking, provided that the accommodation allows such a transfer. A transfer of the reservation incurs €25,00 change costs. Both the current main booker and the new main booker must submit the transfer in writing to Gustocamp.
Information
Campsite Facilities
In the campsite information, we indicate which facilities are available on the campsite, including any applicable costs. These costs must be paid on site. Please note: the fact that no costs are listed for certain facilities does not automatically mean they are free of charge. This applies, for example, to use of tennis courts, telephones, childcare, discos, and other services. The listing of facilities does not guarantee that these facilities are always open or available. Espacially outside the high season, it may occur that certain amenities are not yet open or have already closed (e.g., swimming pool, supermarket, animation programme, restaurants). Gustocamp has no influence on this, but we aim to inform you as accurately as possible. This also applies to facilities in the surrounding area, such as supermarkets, swimming pools, attractions, and sports facilities. Gustocamp processes all known information, including opening periods and availability, with great care. However, we cannot responsible for any changes made by the campsite. Any known changes will be passed on to our booking offices and published on our website.
Travel documents
Guests are responsible for ensuring they have all required travel documents before departure and during their stay. Carrying a valid identity document is mandatory. We strongly advise checking all travel documents in advance to avoid problems.
Pets
Pets are not permitted on most campsites and in all Gustocamp mobile homes. If pets are allowed on a specific campsite, you must indicate this at the time of booking. Any fees for the stay of a pet must be paid directly to the campsite. Please be aware that various European countries have specific laws and regulations for travelling with and keeping pets on location. You must inform yourself of all applicable requirements, such as vaccinations, documentation, and rules regarding breeds or muzzles. Gustocamp cannot be held responsible for any issues that may arise as a result of these regulations. In many public buildings, restaurants, beaches, and campsite swimming pool areas, pets are not allowed.
Pet rules
Pets are only allowed on campsite that explicitly permit them
Pets must always be registered in advance.
Any pet-related fees must be paid directly to the campsite.
Pets are only permitted in Gustocamp safari tents at a limited number of campsites.
Pets are not allowed in the sleeping cabins.
Kitchen inventory, blankets, and other equipment are not intended for pets.
Pets must be kept on a leash at all times outside the accommodation.
Dogs that cause noise disturbance may not be left alone at the accommodation.
Guests must bring their own pet bed or crate.
A mandatory final cleaning fee applies when staying with pets (amount depends on the campsite).
Campsite rules
Both Gustocamp and guests must comply with the rules and regulations established by the campsite. These may include rules regarding: access to the campsite, use of the swimming pool, ecological regulations (e.g., waste seperation, use of air conditioning) use of campsite facilities and amenities. A copy of the campsite rules can be provided upon request.
Wheelchair users and guests with reduced mobility
We kindly request wheelchair users and guests with reduced mobility to provide us with detailed information regarding the nature and of their disability. Only with this information can we determine whether the chosen holiday accommodation is suitable and/or can be recommended. Without these details, we cannot accept responsibility for any possible unsuitability of the accommodation or campsite.
Boats
In principle, you may bring your boat to your holiday destination, provided that meets all local safety regulations and legal requirements. You are responsible for ensuring that you possess all the required documents, and we strongly advise verifying this before departure. You are also responsible for checking in advance whether your boat is permitted on the waters where you intend to sail. Gustocamp cannot be held liable if a brought boat is not allowed. Items such as buoys must be rented directly from the campsite in advance, if available. Gustocamp cannot guarantee buoy availability and cannot be held responsible for any related issues. Please note: on some campsites it is not possible or permitted to park your boat next to or near your accommodation. Parking of any vehicles, including cars, boats, bicycles etc., is always at your own risk.
Construction work, noise disturbance and environmental issues
It may occasionally occur that unexpected construction work takes place near an accommodation. Gustocamp cannot accept responsibility for this. The same applies to noise caused by neighbours, church bells or agricultural machinery. We also cannot protect you from environmental issues in the region, such as polluted seawater. We advise you to follow any relevant media reports on such matters.
Complaints
If you notice any faults or shortcomings upon arrival, you must report them immediately to the Gustocamp respresentative onsite or to the responsible person at the campsite. Prompt reporting can often prevent inconvenience or further complaints. If the issue cannot be resolved directly by the onsite representative, you must contact the Gustocamp office immediately by telephone (Mon-Fri 09:00-17:00). Only then can we give the complaint our full attention and resolve it as quickly as possible. Complaints that are not reported onsite, or that have not been handled by telephone or in writing by one of our employees, will not be accepted afterwards. Your complaint must be submitted to Gustocamp in writing and proper justification within one month after the end of the rental period. complaints submitted after this period will not be accepted.
Please send your complaint to:
Gustocamp
Saturnusstraat 60
2516 AH Den Haag
The Netherlands
Or by email to info@gustocamp.co.uk.
If you leave the accommodation early on your own initiative and without prior consulation with Gustocamp, any right to compensation lapses. Gustocamp cannot be held liable for transportation or accommodation costs to or from your holiday accommodation.
Liability
Gustocamp will make every reasonable effort to provide your accommodation with care and professionalism. However, Gustocamp is not liable for (including but not limited to) death, personal injury illness, loss, theft (including money), damage to property, or any other expenses, costs or claims of any kind, regardless of the cause. Use of all facilities and services at the holiday destination is entirely at your own risk. During your stay, you are liable for any damage caused to the accommodation, its furnishings, and all items belonging to it, insofar as such damage is caused by you and/or your travel companions. All campsite regulations must be strictly followed by all members of your party. Travel companions include all individuals who are part of the travel group or are otherwise considered part of the renter's household.
It is therefore very important that you have valid third-party liability insurance and travel insurance that cover you abroad. If any damage is not settled directly with the campsite manager or accommodation provider, Gustocamp is entitled to hold the main booker liable for all damages suffered or to be suffered. All related costs are fully payable by the main booker listed on the booking confirmation, The person making the booking on behalf of other travelers is jointly and severally liable for all persons they register. Minors are not permitted to make reservations independently.
Vehicles (including cars bicycles, boats and similar items) are always parked at your own risk.
Obivious errors or mistakes on our website(s) are not binding for Gustocamp
Gustocamp is not responsible for the accuracy of brochures, photographs, or other materials provided and/or created by third parties.
Photos and illustrations on our website or in other promotional materials are intended solely to give a realistic impression of the accommodation, campsite and/or surroundings. Although carefully selected, the specific accommodation you booked may not be exactly represented in any image.
All descriptioms, prices and holiday periods published on our websites replace and cancel all previously published information.
Liability of suppliers
Many services that form part of your holiday are provided by independent suppliers. These suppliers provide their services in accordance with their own terms and conditions, which may limit or exclude liability, often based on applicable international conventions.
Gustocamp on-site representation
All our campsites have Gustocamp staff present. They will welcome you, guide you yo your booked accommodation, and check the accommodation at the end of your stay. During reception hours, you can contact them for questions or practical matters. In case of emergencies, they can be reached via an emergancy number. Our staff members speak English and are generally 55+.
At a few campsites (the exeptions indicated by Gustocamp) we work closely with the campsite itself. At these locations, you will be welcomed by campsite staff. You can also contact them with any questions, problems, or comments.
Practical tips
Many campsites are situated in beautiful natural surroundings. It is therefore possible that you may occasionally encounter field mice, flies, mosquitoes or other small animals. Nuisance can often be reduced by storing food carefully and keeping doors and windows closed when the lights are on. Insect repellents and similar products are usually available in local shops. Mosquitoes and insects are espacially common near water.
In many swimming pools, wearing a swimming cap is mandatory, and swim shorts are not always permitted. A firts aid station mentioned in the campsite description usually means that a basic first aid kit is available. Parking of cars, bicycles, boats, and any other vihicles is always at your own risk. If you expect to arrive late in the evening, shops may already be closed. It is therefore advisable to bring some groceries with you.
Children's supervision & parental responsibility
You are responsible for supervising all members of your party under the age of 18. Children and babies must be supervised at all times. This is especially important in playgrounds, swimming pools, near lakes and waterways, around roads, and while cycling.
Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all required travel documents before departure, including a valid passport or ID and where applicable visas or medical documentation. All costs for obtaining these documents are at your own expense. Travellers who do not hold Dutch nationality must check requirements with the embassy or consulate of the country (or countries) they are travelling to or through.
Data Protection and your Privacy
To process your booking and to ensure that your travel arrangements run smoothly we need to collect certain information from you. These details include, where applicable, name, address and age of party members, credit/debit card or other payment details, special requirements relating to disability or medical conditions and dietary/religious needs which may affect your arrangements.
We take full responsibility for ensuring the security of these details. In making your booking you consent to the appropriate information being passed on to the relevant organizations.
Information may also be provided to security or credit checking companies, public authorities (such as customs/immigration) if required by them by law.
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